Primary Responsibilities
- Generate and capitalize on new sales and business opportunities to meet required revenue targets within defined target areas.
- Prepare individual sales and marketing programs and action plans in line with the overall business strategy to ensure a targeted and focused approach that consistently contributes to the overall growth objectives of the business.
- Meet assigned sales targets as set by the Business Manager.
Specific Responsibilities
- In conjunction with overall sales strategy, create sales and marketing plans to grow SGS revenue for designated industry, market segment, accounts and/or geographical location.
- Identify, research, plan contact potential clients to establish new business in order to achieve targeted revenue growth
- Anticipate and identify client鈥檚 needs and concerns and translate those into sales opportunities.
- Prepare service proposals, service agreements, and tenders customized to client鈥檚 requirements within set deadlines.
- Ensure accurate, timely submission of all information as requested by clients up in a professional manner, ensure follow.
- Prepare and submit timely and accurate reports (Weekly Activity Plan and Weekly Activity Report) of sales activities, especially client visits/calls.
- Resolve customer complaints by addressing the root cause of the problems, facilitating the development of solutions with the team, preparing reports and making recommendations to managers.
- Monitor customer satisfaction.
- Maintain positive relationships with current and potential clients through regular contacts.
- Liaise with technical/operations teams to ensure excellent communication channels exist to facilitate the successful handover and execution of the new and current business.
- Support marketing strategy and business development teams as appropriate
- Monitor market trends and competitor鈥檚 strategies, activities and pricing.
- Assist in invoicing and assists collections team as determined by the Division Manager.
- Maintain awareness and understanding of all SGS services, ensuring that the full range of SGS services are presented to new and existing clients to maximize sales opportunities.
- Forward potential opportunities to other Business Lines as appropriate and promote collaboration to ensure successful conversion.
- At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
- At all times, comply with SGS Code of Integrity and Professional Conduct.
- Performs other related duties as may be assigned by management to achieve the departmental goal for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Complies with the Quality, Health and Safety, Environment and Energy (QHSEE) policies and supporting objectives including, but not limited to:
- Demonstrates strong obligation to SGS QHSEE policies, procedures and work instructions by actively participating in meetings, projects and events, completes required training, intervenes in unsafe situations, refuses unsafe work, and complies fully with all applicable laws and regulations related to HSEE.
- Perform appropriately and immediately to emergency situations and assists other staff members in maintaining readiness to respond to emergencies within the workplace.
- Disposes or directs the disposal of waste generated as a part of daily work performed in a safe manner and in compliance with the disposal regulations and requirements, and in accordance with SGS Environmental Management System requirements.
- Reports all incidents, including near misses and hazards, which may affect the achievement of QHSEE objectives in accordance with SGS Incident Reporting and Management requirements.
- Efficiently uses all equipment, including safety equipment, and company owned property in the manner intended and reports any damaged / lost equipment to immediate superior.
- Maintains a safe and tidy worksite according to the organization鈥檚 5S program and guidelines.
- Maintains awareness of the safety and health related hazards and environmental aspects and proposes action plans to control the risks to immediate superior or QHSEE Coordinators.
- Actively participates in incident investigations and risk assessments as deemed necessary by SGS management.
- Fulfills the requirements needed in the success of the QHSEE Management System.
- Recognizes the potential consequences of not following the established policies, procedures, and guidelines, including not fulfilling the organization鈥檚 compliance obligations.