Main purpose of the role:
Lead the global commercial strategy and delivery execution for SGS Medical Devices across all medical schemes and delivery offices. Own sales, business development, pricing, contract review/CWS, planning, and project management, P&L and Budget to ensure timely, efficient, and compliant delivery of certification services including accurate and timely forecasts. Align Delivering offices and delivery functions with central strategy, drive revenue growth, enhance client satisfaction, and strengthen SGS鈥檚 market position.
Reporting line: Global Segment Head of Medical Devices
Key accountabilities:
- Proactively and independently lead global sales planning and execution across all medical schemes and delivery offices (DOs) and Hubs through indirect reporting structures.
- Develop and expand certification scheme offerings in response to client needs and regulatory changes
- Secure all Medical pricelists (internal and external) are always competitive and in line with internal SGS policies
- Drive and deliver projects proactively, taking full ownership from initiation through implementation
- Collaborate closely with DOs and Hubs to secure achievement of their medical growth targets
- Represent SGS at external forums, conferences, and industry events to elevate brand visibility and establish Industry leadership.
- Align affiliate sales teams with central strategy and process though effective communication, targeted training and coaching.
- Identify strategic partnerships and emerging market opportunities to support sustainable growth.
- Oversee the contract review/CWS process, ensuring accuracy, compliance with internal policies, and alignment with business development goals.
- Lead and manage planning and project management for delivery across all medical schemes.
- Own budget, costs and overall P&L for Medical and support the DOs with their forecasts for all Global Medical billable resources.
- Ensure the team follows efficient planning and utilization of delivery resources supporting conformity assessment activities.
- Own strategic planning for delivery, including KPI monitoring, budget control for delivery activities, and process optimization of delivery workflows.
- Ensure timely delivery of certification services in line with regulatory timelines and client expectations (in partnership with Operations for technical execution).
- Collaborate with Operations and line managers to ensure harmonized practices and continuous improvement across sales鈫抍ontract鈫抪lanning鈫抎elivery.
- Provide strategic input into business development and commercial aspects of designation maintenance and regulatory engagement
- Foster a culture of client focus, integrity, and continuous development within commercial and delivery teams; ensure adherence to SGS integrity, health & safety, and confidentiality requirements within commercial/delivery processes.
Skills and Knowledge:
- Demonstrated expertise in global sales strategy, business development and execution within the medical device sales and marketing.
- Demonstrated expertise in budget oversight and ownership including forecasting of resources in Notified bodies or similar.
- Strong leadership and stakeholder management skills
- Experience in resource planning
- Understanding of MDR/IVDR and international regulatory frameworks.
- Experience in scheme development, product positioning, and market analysis.
- Strong communication, negotiation, and stakeholder engagement capabilities, with the capacity to influence across all levels of the organisation.
- Demonstrated ability to work proactively and independently, taking full ownership of objectives and delivering results at pace.
- Excellent interpersonal and stakeholder management skills.
- Strong organisational and change management capabilities.
- Strong commercial acumen and deep appreciation of the TIC industry.
- Familiarity with conformity assessment procedures and Notified Body operations.
- Multilingual proficiency and cross-cultural experience.