About the role
As Field Service Manager β Americas, you ensure safe, high-quality, and efficient field services that drive customer satisfaction. You lead a team of Field Service Technicians across the region and act as the voice of the customer, collaborating with Sales, Product, Finance, and Customer Service to continuously improve service delivery.
What you will do
- Lead and develop a team of Field Service Technicians, ensuring training, qualifications, and safe operations
- Foster a strong safety culture
- Plan and coordinate field service activities to meet customer expectations
- Serve as primary contact for customer issues and escalations
- Define and maintain service standards, processes, and policies
- Monitor KPIs and feedback to drive continuous improvement
- Manage budgets, work orders, and support service business growth