We are seeking a motivated, detail-oriented Junior Business Process Designer & BIC Platform Owner to support process governance and operational excellence across Europe. This role focuses on Business Process Model and Notation (BPMN) based process modelling, documentation quality, and structured lifecycle management.
You will design and maintain standardized business processes, ensure platform adoption, support audits and compliance, and help drive alignment across markets through clear process transparency and structure. A specific focus lays on managing and owning the BIC Platform (Business Process Management Suite by GBTEC).
What you will do
Business Process Ownership & Modelling
- Design and optimize end‑to‑end processes using BPMN 2.0 in the BIC Platform.
- Maintain a scalable, well‑governed Process Library with consistent standards and version control.
- Translate business requirements into clear, audit‑ready BPMN diagrams and documentation.
- Ensure process designs comply with internal controls, compliance, IT governance, and PMO frameworks.
- Support the development and adoption of modelling standards, templates, and guidelines.
Platform Solution Ownership
- Serve as primary owner of the BIC Process Management Suite, driving adoption and maturity.
- Manage user roles, access, designer onboarding, and adherence to modelling standards.
- Coordinate updates, integrations, metadata governance, and issue resolution with IT and vendors.
- Support process mining and improvement activities using platform insights.
- Contribute to project work including scoping, requirements, change requests, and quality checks.
Cross‑Functional Collaboration
- Work with MSC, markets, and IT to ensure processes reflect operational needs and future changes.
- Support change management through training materials, guidance, and onboarding content.
- Facilitate workshops to collect input, validate processes, and drive cross‑market alignment.