The Technical Systems Engineer II provides advanced level technical support for unique, non-recurring technical issues and incidents related to IT and business-driven projects and efforts. Under minimal supervision, coordinates with other teams or vendors and implements solutions for IT and business-driven projects. Manages IT asset lifecycle tasks including discovery, inventory, and monitoring for critical failures.
This role is hybrid working remotely but also traveling to local offices to complete tasks and projects.
- Provides advanced level technical support for business-driven projects and complex technical issues.
- Provides ‘local onsite’ assistance for employee incident resolution where applicable
- Create and maintain detailed technical documentation for site surveys, network diagrams, hardware configurations, and security systems.
- Perform comprehensive site inspections to assess physical infrastructure, connectivity, and compliance with IT standards.
- Document findings in standardized templates and update asset management systems.
- Provide floorplan mapping for network ports, Meraki devices, servers, and security hardware.
- Coordinates with other IT teams and vendors to implement and manage IT operational technologies including resolution of network connectivity issues and outages; coordination and installation of physical IT assets; data acquisition in support of company projects during mergers and acquisitions; Site surveys, assessments, and other documentation; vendor technologies.
- Responsible for the resolution of escalated incidents and issues of higher difficulty.
- Responsible for physical inventory, tracking, and monitoring of IT assets
- Provide statistics and KPI reports to management as requested
- Trains, coaches or assists less experienced team members as needed.
- Adheres to internal standards, policies and procedures.
- Performs other duties as assigned.