PRIMARY RESPONSIBILITIES
- Establish Materials Testing Services in North America (NAM) with focus on the Automotive industry, and VOC testing by organic and acquisitive growth
- Responsibility for the strategic planning, business planning, budgeting and operational management of Automotive Materials Testing Services in the US.
- Ensuring operation鈥檚 conformance with SGS quality standards, their optimized operational efficiency and adherence to the global Code of integrity and Operational Integrity guidelines
REPORTING LINE
- This position reports to VP Automotive and dotted line to Head of Automotive Materials Testing services.
SPECIFIC RESPONSIBILITIES
- Permanently observe NAM market for Automotive materials testing services, actively listen to customer needs and support regional deployment with a special emphasis on NAM expansion.
- Support global Testing Services strategy by providing relevant market intelligence, technical support and trainings, especially on chemical (VOC testing) and physical testing.
- Manage in close cooperation with the US C&P Manager the 17025 accreditation processes for the NAM materials testing operations.
- Manage in close cooperation with the Global Manager Material Testing Services the OEMs accreditation processes relevant for the NAM materials testing operations.
- Drive relationships with the management of North American OEMs regarding their test lab accreditation programs in order to grow the number of relevant OEM accreditations for the Materials testing laboratory network
- Report and keep track of planning and KPIs with focus on customer satisfaction and profitability
- Perform all duties in accordance with the SGS Code of Integrity.
- Promote the image, capability and integrity of SGS to our clients.
- Adhere to all quality and safety requirements of the SGS management system.
- Perform any other reasonable tasks within the above mission as assigned by the VP Automotive Testing Services
- Stop any service delivery that may affect the quality / integrity of services and report the situation to higher authority to take action.
- Initiate a formal improvement request when a deviation of the system occurs, possible improvements are identified or when nonconformity is identified.
- This position will require approximately 30% travel