The Aerospace Product Manager is responsible for all aspects of the SGS North America ANAB Accredited Aerospace program to meet the requirements of AS9104 and ISO 17021. The role involves AS auditing activities as well as supporting the Aerospace business development activities.
This position is 100% remote.
- Lead the North America (NAM) Aerospace Program and accreditation functions to ensure the quality of the service delivered meets specified business requirements. Management includes the achievement of all associated technical KPIs and accreditation requirements.
- Work proactively with the NAM Business Teams to support the development of enhanced customer services, anticipating and working to resolve potential conflicts to certification, supporting the team in responding to clients' complaints, and improving internal and external processes for more efficiency. This also involves the calibration of auditors to the Aerospace standard to enhance the Brand and Client Experience.
- Carry out AS9100 and AS9120 audits as an AS Lead Auditor
- Support the NAM business team with their business development activities. This includes following the trends in the AS market, providing technical content (white papers), speaking at important events (webinars, conferences), representing SGS at key AS Association meetings, and supporting other marketing activities planned in this sector.
- Review and action any applicable IAQG Resolutions and add to the Resolutions log.
- Monitor all AS auditors for audit package turnaround time.
- Review or assign audit packs for tech review and ensure completion on time.
- Review all Aerospace client NCR submissions and approve or reject them to get a resolution prior to the certificate decision.
- Answer and address all OASIS feedback notices (client transfers, Boeing, or DCMA requests)
- Responsible for the actions of all NCRs issued by ANAB via office audit or witness audit.
- Responsible for internal audit of the Aerospace Program and applicable NCRs
- Provide guidance and support for all AS auditors in the field.
- Provide updates to AS auditors on program changes interpretations and advise on any new changes.
- Review all client proposal (PWS) documents post SGS audit to prepare for next visit-scope changes, employee counts -site structure changes.
- Attend quarterly Registration Management Committee meetings (Americas Aerospace Quality Group)
- Work closely with the VP of Industrial and Mobility to support the business development activities. This includes following the trends in the AS market, providing technical content (white papers), speaking at important events (webinars, conferences), representing SGS at key AS Associations meetings, and supporting other marketing activities planned in this sector.
- Maintain technical qualifications of the standard for self and the team. Conduct level one audits as needed to support operational/ accreditation requirements. Provide guidance, direction, and support to the AS auditors/ team members in attaining their objectives. Maintain and improve auditor resource pool/product-specific auditor credentials.
- Conduct training for internal resources (auditors, sales & operations) on AS Product including but not limited to PWS preparation, ANAB witness/ office audits, and related processes.