Within the Corporate IT organization, you will join the IT Service Management team for LIMS (Laboratory Information Management Systems: Labvantage technology) providing technical support expertise:
- Resolve issues, maintain & improve application stability, and collaborate with cross-functional teams to ensure optimal performance and reliability of business-critical systems.
- Provide 2nd & 3rd level application support for the application.
- Advanced Troubleshooting & Incident Management
- Investigate and resolve escalated issues.
- Perform root cause analysis and implement corrective actions.
- Debug Java code and analyze application logs to identify problems.
- Application Monitoring & Optimization
- Monitor application health using tools such as Grafana
- Configure alerts and dashboards to proactively detect and address anomalies.
- Analyze application performance and recommend improvements.
- Bug Fixing & Code Support
- Collaborate with development teams to implement permanent solutions.
- Bug fixing code and support on the deployments in collaboration with IT Delivery
- Develop functionality enhancements including lab instrument / device connections (CSV mapping)
- Deployment & Release Support
- Assist in application deployments and release validation.
- Conduct post-deployment checks and ensure system stability.
- DevOps following SGS procedures
- Documentation & Knowledge Management
- Maintain detailed documentation of support procedures and known issues.
- Share technical knowledge within support teams to reduce future escalations.
- Cross-Team Collaboration
- Work closely with other teams and business stakeholders.
- Provide timely updates and communication during incidents and outages.