We are seeking an experienced Customer Services Manager to join our Environmental Services leadership team in Perth. This is a key senior role responsible for leading client-facing teams, strengthening customer relationships, and ensuring high-quality service delivery across laboratory and field operations.
Working closely with the Laboratory Manager, you will oversee customer service operations, manage client communications, and drive service improvements that support business growth and client satisfaction.
What you鈥檒l be doing:
- Lead and manage Customer Service Officers, Key Account Managers, and remote Field teams.
- Ensure timely, accurate, and proactive communication with clients, including key accounts.
- Coordinate workloads, resources, and priorities with the Laboratory Manager and operational leaders.
- Oversee client reporting, invoicing, and credit notes in collaboration with the GBS team.
- Monitor client satisfaction, resolve issues, and implement service improvements.
- Develop, track, and report on KPIs for the Client Services team.
- Drive efficiency and innovation across client service processes and systems.
- Contribute to operational planning and broader management initiatives.