Join our team as an Office Coordinator and be at the heart of our Brisbane branch operations. In this full-time role within our Training business, you’ll play a vital part in keeping our office running smoothly, supporting a dynamic team, and helping deliver an exceptional experience to our clients and stakeholders.
What You’ll Be Doing
- Ensure the office and training center are well-organized and run smoothly, including coordinating training room allocations, arranging catering, and stocking refreshments and amenities, ensure rooms are properly equipped and operational for conducting daily training courses.
- Coordinate and resolve office and training facility maintenance issues, escalating as necessary to ensure the facilities are always presentable, secure, and functional.
- Training Administration & Coordination – Oversee the coordination of training activities, including enrolling participants, managing reschedules, and processing confirmations and invoices.
- Customer Liaison and Relationship Management – assist the BDM with sales quotes and customer enquiries.
- Courseware & Materials Management – Maintain and update training materials, conduct stock checks, handle weekly shipments, and ensure accurate material distribution to various locations.
- System Setup and Scheduling – Set up courses accurately in the iLearn system, manage public course schedules, and maintain trainer calendars to ensure optimal utilization.
- Handle customer enquiries, enrolments, and course changes – Respond to customer questions by phone, email, and in person at the front counter, providing advice, information, and assistance. Complete data entry in the iLearn System within 24 hours.
- Resolve issues and handle complaints – Act as an escalation point for customer concerns related to public scheduled courses, working to negotiate successful outcomes and follow up to ensure satisfaction.
- Support trainers on training days – Provide assistance as needed to ensure trainers have what they need, including answering questions, offering guidance, and addressing equipment or facility issues.
- Finance - Reconciliations of iLearn system with BOSS Oracle as required.
- Supply management - Ensure monthly stocktake and ordering of stationery & office supplies, among other tasks.
- Time Management: Strong time management and prioritization skills.