- Job Title: Customer Service Advisor
- Location: Ballybrit Industrial Estate
- Hours: Mon-Fri 9-5:30 (40p/w)
- Rate: €14.30p/h
Overview of the role
The Customer Service Advisor will represent our client within one of our awarded Government Services, providing information and support to members of the Small Public Service Vehicle (SPSV) Industry. These calls typically involve scheduling SPSV vehicle inspections, managing booking amendments, and processing payments securely through the CRM system. The successful candidate will be expected to:
- Handle incoming customer calls and provide accurate information, support, or guidance
- Follow approved scripts, Standard Operating Procedures (SOPs), and Data Protection guidelines at all times
- Accurately update customer records and input data into internal systems
- Maintain high customer satisfaction by delivering a professional and courteous service
- Communicate effectively with internal departments to support efficient issue resolution
This is not a definitive list of duties.