We are seeking an organized and detail-oriented Sales Operations & Account Management Support professional to enable efficient execution of the end-to-end sales process and support ongoing customer account operations.
This person in this role acts as a central operational partner to Sales and Business development, ensuring accurate documentation, smooth coordination across teams, system integrity, and seamless customer experience from onboarding through renewals. The ideal candidate is proactive, process-driven, and comfortable managing multiple stakeholders in a fast-paced technical (IT Security) environment.
Key Responsibilities
Provide day-to-day operational support to Sales and Business Development Managers.
Prepare and manage sales documents (proposals, quotations, contracts, approvals).
Maintain up-to-date records in CRM systems
Support customer onboarding, renewals, and post-sales account support.
Act as the central coordination point between Sales, Finance, Legal, Marketing, and technical teams.
Coordinate preparation, tracking, of legal and contractual documentation with legal desk.
Independent communication directly with customers on day-to-day operational matters, under Account Manager guidance.
Assist with pipeline tracking, sales reporting, and business development database updates.
Support marketing initiatives and event participation in collaboration with Marketing and Sales teams.
Ensure documentation accuracy, compliance, and proper version control.
Identify process gaps and support continuous improvement initiatives.
Assist with implementation of new tools, systems, and team onboarding support.
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