**Key Responsibilities:**
- Lead and deliver Employee Lifecycle services across the APAC region, managing critical service issues and ensuring alignment with Service Level Agreements (SLAs) and business strategy.
- Oversee Employee Lifecycle functions within the HR Shared Service Centre, ensuring quality, efficiency, and full compliance with relevant standards and legislation.
- Establish standardised work procedures and best practices across countries to improve shared service team efficiency and drive towards "Centre of Excellence" in HR deliveries.
- Manage the shared service team, develop high-performance culture, and ensure governance of service operations including budget management, cost-effective measures, and performance reporting.
- Conduct standard and process audits to ensure compliance and alignment of HR practices across different countries' legal requirements.
- Drive continuous process improvement initiatives, including automation and resource management, whilst analysing operational variances and identifying cost reduction opportunities.
- Maintain adherence to SGS Health, Safety and Environment (HSE) Policy and exercise necessary standards when carrying out responsibilities to ensure full compliance.