Primary Responsibilities
Provide timely human resources services to the internal clients across the APAC countries under the Regional Shared Services Centre, which include liaising with different countries HR Business Partners to ensure services meet required standards and liaison with third party suppliers to ensure the service delivery is in meeting the requirements and expectations of the service centre.
Focus of the Specialist:
Compensation & Benefits (including Payroll, Fringe Benefits Administration & Reward Administration)
Human Resources Information System â HRIS (including HR Sharepoint and HR Teamsites / Intranet, Social Media â Viva Engage & local statutory board portal support).
HR Policy, Procedures & Process Flow (including Legal & Standard Compliance, Global/Regional Reporting, Documentation & Archive Practise)
Specific Responsibilities
Provide timely and effective services in various functions / areas of the HR Service Centre in meeting the Service Level Agreement (SLAs) and the stakeholdersâ concern, particularly on Payroll and Benefits matters.
Performs the day-to-day HR service centre processing, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as liaison with different stakeholders in APAC countries.
Act as the Payroll Champion to ensure the accurate and effective system configuration in line with the short-term and long-term plans of the APAC countries, as well as compliance to the country-specific legal requirements and IT governance standards:
Review, design, test and implement HRIS related solutions (such as Dayforce/Ascender HRIS, Technosoft HRIS, SmartRecruiter, HR dashboard, etc) to drive HR operational effectiveness.
Maintain and review existing systems and recommend improvements / standardization / upgrading. Review HRIS data to ensure quality and relevance of its solutions/programs to stakeholders.
Diagnose and troubleshoot issues relating to software packages, hardware issues, security, password problems, etc., as part of supporting stakeholders' day-to-day IT queries/requests.
Develop training materials and educate employees on the usage of existing / new / updated systems to equip employees with the necessary knowledge to operate such systems.
Work closely with external IT vendors/consultants on system upgrade/improvement initiatives to facilitate smooth running of such initiatives.
Manage the ongoing day-to-day HRIS and data integration between various system platforms (such as Workday, Dayforce/Ascender HRIS, SmartRecruiter, BOSS, etc.) to ensure the smooth running of HR operational activities.
Develop the expertise to access data, report from all platforms, and consolidate data into meaningful reports and presentations.
Provide comprehensive analytical and reporting support to identify opportunities to impact operational results, make changes to processes, and support strategic initiatives.
Managing the administration support, including HRIS administration, payroll processing, letters and contracts preparation.
Act as the Compensation & Reward Champion to support the design and implementation of the compensation and benefit programs to meet the different countriesâ objectives for internal equity and external market competitiveness:
Provide support on the design, review and recommend system solutions that could deliver effective compensation strategy for APAC countries.
Conduct competitive market analysis of total C&B practices through participation in relevant compensation surveys across APAC countries.
Provide analysis based on the internal data about the organization's current employee population and future HR needs along with external market data for countries HR Business Partner to develop reward budgets and forecasts.
Design, analyse, evaluate and grading of jobs leading to maintenance of the Companyâs job structure and levelling. Also collaborate with countries stakeholders to ensure proper leveling within the organizationâs job framework; perform job audits.
Provide guide to stakeholders on HR applications usage, as well as provide support to internal stakeholders.
Partner with countries HR Business Partner and business stakeholders to facilitate the compensation for new hires, promotions, transfers, and other compensation actions;
Ensure compensation programs are consistently administered in compliance with internal policies, historical practices, and applicable federal, state, and local statutory requirements in the APAC countries.
Facilitate and support C&B annual activities including the annual salary review and bonus plan.
Ensure the daily activities in the HR service centre are comply to the standard work procedures and related legal requirements.
Continuous strike for âzero errorâ target in achieving the âCentre of Excellenceâ in HR deliveries.
Maintain a high performance culture within the service centre.
Analyse variances in operations and initiate cost reduction as appropriate.
Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
Perform any other responsibilities as assigned by your reporting manager and/or Senior Management
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