Customer Service Specialist

Job Description

Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service Specialist, you’ll play a key role in supporting both internal teams and external customers throughout the full order process.

This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. You’ll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success.

Please Note: This role is primarily office-based. After 90 days, you’ll have the opportunity to work from home up to 1-2 days per week.

Why Join Us?

📦 Make a Real Difference – Support vital order management, delivery performance and product accuracy across our customer base.

🔗 Be the Bridge – Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice.

🧠 Sharpen Your Expertise – Gain hands-on experience with SAP, expand your product knowledge and learn the intricacies of our growing business.

🚀 Grow Your Career – Be part of a team that values cross-training, continuous improvement and internal mobility.

What You’ll Do:

✅ Manage customer orders via phone, email and fax using Microsoft Products & SAP.

✅ Maintain and invoice orders post-shipment, process pricing changes and update customer master data.

✅ Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.

✅ Partner with internal departments (Sales, Operations, Transportation) to deliver exceptional service and order accuracy.

✅ Support month-end close and related reporting or administrative tasks in collaboration with Shared Services.

✅ Participate in cross-training and continuous improvement of department systems and processes.

✅ Assist with training and onboarding of new team members as needed.

✅ Maintain professionalism in a fast-paced office environment with occasional extended hours or weekend work.