Job Description
Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service Specialist, youโll play a key role in supporting both internal teams and external customers throughout the full order process.
This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. Youโll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success.
Please Note: This role is primarily office-based. After 90 days, youโll have the opportunity to work from home up to 1-2 days per week.
Why Join Us?
๐ฆ Make a Real Difference โ Support vital order management, delivery performance and product accuracy across our customer base.
๐ Be the Bridge โ Collaborate with our Sales, Operations and Supply Chain teams to ensure a smooth customer journey from order to invoice.
๐ง Sharpen Your Expertise โ Gain hands-on experience with SAP, expand your product knowledge and learn the intricacies of our growing business.
๐ Grow Your Career โ Be part of a team that values cross-training, continuous improvement and internal mobility.
What Youโll Do:
โ Manage customer orders via phone, email and fax using Microsoft Products & SAP.
โ Maintain and invoice orders post-shipment, process pricing changes and update customer master data.
โ Respond to customer inquiries, troubleshoot delivery or product concerns, and provide timely resolutions.
โ Partner with internal departments (Sales, Operations, Transportation) to deliver exceptional service and order accuracy.
โ Support month-end close and related reporting or administrative tasks in collaboration with Shared Services.
โ Participate in cross-training and continuous improvement of department systems and processes.
โ Assist with training and onboarding of new team members as needed.
โ Maintain professionalism in a fast-paced office environment with occasional extended hours or weekend work.
Tessenderlo Group
https://careers.smartrecruiters.com/TessenderloGroup