Maintaining an active, visible presence across community platforms (e.g. Reddit, Discord, social media) by participating in daily conversations, replying to players, asking follow-up questions, and keeping discussions alive.
Monitoring community conversations and sentiment to identify trends, or issues, while supporting community health by maintaining a welcoming environment and escalating concerns with clear context when needed.
Driving community engagement through initiative and creativity, including proposing ideas for community contests, activities, and smaller-scale engagement initiatives, and helping shape concepts into executable formats.
Creating and publishing engagement-driven social media posts by proposing creative ideas, preparing simple assets or copy, and turning community moments, updates, and ongoing activities into clear, shareable content.
Driving and amplifying user-generated content by encouraging players to create and share, identifying and surfacing strong community creations, and supporting their visibility across community and social platforms in alignment with ongoing events, trends, and activations.
Preparing, publishing, and maintaining clear player-facing communication related to live updates, patches, hotfixes, events, and known issues across official community and platform hubs, ensuring accuracy, clarity, and consistency with development reality.
Maintaining a deep and up-to-date understanding of the game and its development, tracking ongoing and upcoming changes, and acting as a reliable knowledge hub to ensure player-facing communication accurately reflects development reality and player impact.
Collaborating with development, publishing, and other teams across different seniority levels, sharing relevant community insights, issues, and sentiment.