We are looking for an Incident Management Team Lead to join our IT Client Support Department.
Education & Experience:
Bachelor’s or master’s degree in IT, Computer Science, Engineering, or a related field.
5+ years of experience in IT service management, incident management, or problem management.
3+ years of leadership/managerial experience in IT operations or support.
Experience with ITIL framework (ITIL 4 certification is mandatory).
Strong background in troubleshooting and root cause analysis in enterprise IT environments.