As part of our Middle Office department, your missions are the following :
Team management
- Creating a motivating, productive, and safe environment by:
- Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
- Promoting collaboration, trust, and cohesion among team members.
- Ensuring the vision and objectives are clear, and everyone understands how to contribute to the team's success.
- Addressing any potential conflicts among team members and facilitating resolution in a fair and constructive manner.
- Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
- Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
- Ensuring fair compensation and promotions.
- Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
- Succession Planning: Identifying and developing key talent to ensure continuity and readiness for other key positions within the team or the organization.
- Talent Development and Retention: Contributing to the creation of motivating career paths and skills development programs, and providing creative solutions to retain talent.
- Managing all main HR processes and guiding your Ads in dealing with it (hiring, termination, transfers, warnings).
Operations management
You will be in charge of:
- Contributing to define, develop and implement the global Anti-Fraud and FinCrime Strategies of the Bank.
- Proactively engaging with First line product and services stakeholders to advise on the design of systems, controls and risks pertaining to financial crime.
- Escalating and providing feedback to identified risks and issues to Senior Management and C-level.
- Cooperating with C-level management in defining Group standards to managing financial crime risks and making sure that they applied across the Bank / Validating that systems and controls adequately address financial crime related risks.
- Providing input to design and execution of financial crime solutions, controls monitoring and testing programs.
- Coordinate the implementation of technical measures (e.g. implementation of corresponding additional scenarios in the monitoring) and process-related measures, where appropriate with third-party service providers.
- Providing input to training materials for employees and define in collaboration with our Marketing Team all the Customer Anti-fraud communication & materials.
- Tracking the related Regulatory changes and ensuring we are compliant with it.
- Monitor, identify, analyze and anticipate (i) general trends, (ii) root causes, (iii) the outcome of alerts, investigations and MROS reports as well as, more generally, (iv) problematic behaviours within SQB鈥檚 clientele with a view to strengthen on an ongoing basis SQB鈥檚 monitoring capabilities in the field of ML, TF and frauds (especially frauds committed by SQB's clients to the detriment of third parties).
- Make corresponding recommendations to the Compliance Department in relation to the implementation of technical, process-related or commercial measures.
His operational objectives is to contribute to the different Anti-Fraud Pillars of Swissquote:
- Fraud Scoring
- Use machine learning algorithms to detect anomalies and identify high-risk customers in real time.
- Enhance fraud prevention through dynamic risk profiling, ensuring legitimate users experience minimal friction while suspicious activities are flagged.
- Back-End Platforms & Internal Tools
- Maintain or deploy AI-driven fraud detection tools like NetGuardians or others external solutions to monitor transactions and detect fraud patterns.
- Strengthen internal fraud monitoring systems by integrating cross-channel alerts and risk signals.
- Automate fraud detection workflows to enhance the efficiency of fraud analysts and investigation teams.
- Front-End Client Platform & Customer Experience
- Facilitate customer risk appetite features to allow users to customize security preferences.
- Enhance and strenghten in-app security measures, including for ex.:
- Geolocation tracking for fraud detection.
- Device fingerprinting to prevent unauthorized access.
- Behavioral biometrics to detect suspicious user activity.
- Onboarding ID document validation (fake ID prevention).
- Contribute to the Chargeback and Dispute in-app integration Project.
- Strengthen two-factor authentication (2FA) and biometric verification to secure digital interactions.
- Card Transaction Monitoring
- Enable dynamic rule adjustments based on spending patterns, location, and merchant types.
- Integrate adaptive authentication mechanisms to challenge high-risk transactions while maintaining seamless customer experience.
- Payment Transaction Monitoring
- Deploy real-time payment screening across multiple payment channels (SEPA, SWIFT, instant payments, crypto transactions).
- Implement AI-driven anomaly detection models to identify fraudulent transfers.
- Enhance fraud detection by incorporating network analytics, linking related fraud cases across different accounts.
- Threat Intelligence Leveraging OpenCTI
- Collaborate to develop Thread Intelligence with IT Info Security Team to use OpenCTI to analyze, correlate, and validate cyber threats related to fraudulent activities.
- Continuously monitor the Group鈥檚 brand and key employees for abuse, phishing, and other attack techniques, ensuring systematic monitoring and takedown actions.
- Integrate threat intelligence insights with fraud detection models to proactively identify and mitigate emerging fraud schemes.