As the Associated-Director in the Back-Office Support Malta department, you will be in charge of the Back-Office Support team. Reporting directly to the Deputy Head Back-Office, you will be in charge of the supervision of the operational activities and the people management in accordance with your senior management.
Key responsibilities
Team Management:
- Leading and supporting a team of 4:
- Fostering a positive work atmosphere where employees feel motivated, valued, and connected to the team and the organization.
- Promoting collaboration, trust, and cohesion among team members.
- Addressing any potential conflicts among team members to your senior management and/or HR Partner
- Supporting employee growth through training, mentorship, coaching, and advancement opportunities.
- Hiring:
- Leading the recruitment process with your Talent Acquisition Partner
- Ensuring new hires are properly introduced to the team, the organization, its culture, policies, and their specific roles.
- Performance Management: Setting performance expectations, providing feedback, conducting performance reviews, and addressing any performance issues.
- Conducting under performance process with the help of your Senior Management and HR Partner.
Operations management:
- Controlling daily operations: (Payments screening, data updates, transactions processing, etc.)
- Delegating
- Executing non-ordinary operations
- Reporting: implementing and producing periodical statistics and reports
- Documentation and Procedures: properly documenting main procedures
- Collaborating: external / internal
- Project Management: guide internal projects
- Monitoring: team’s capacity allocation
- Report to the Vice-director and assist him/her in the strategic planning of the team’s activities