Overview
*** This position is contingent upon contract award ***
SOS International LLC is seeking a Quality Manager for a $50 million/year operation and maintenance (O&M) and life support services (LSS) contract in the Middle East.
The Quality Manager is responsible for developing, implementing, and maintaining a comprehensive Quality Management System (QMS) to ensure consistent delivery of high-quality O&M and LSS across three geographically dispersed sites. This role ensures compliance with contract requirements, international standards, and client expectations, while driving continuous improvement and risk mitigation.
Essential Job Duties
- Develop, implement, and maintain a QMS aligned with ISO 9001 and other applicable standards.
- Ensure quality policies, procedures, and plans are effectively communicated and followed across all operating locations.
- Conduct regular reviews and updates of the QMS to reflect operational changes and lessons learned.
- Plan and execute internal audits, site inspections, and quality reviews across all three locations.
- Coordinate and support external audits by clients or regulatory bodies.
- Track and close out audit findings, non-conformances, and corrective/preventive actions (CAPAs).
- Define and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Analyze trends and performance data to identify areas for improvement.
- Prepare and present quality reports to senior leadership and clients.
- Develop and deliver quality training programs for staff and subcontractors.
- Promote a culture of quality, safety, and continuous improvement throughout the organization.
- Identify quality-related risks and implement mitigation strategies.
- Ensure compliance with contractual, regulatory, and industry standards.
- Support incident investigations and root cause analyses.
- Serve as the primary point of contact for all quality-related matters.
- Collaborate with site managers, operations teams, and client representatives to resolve quality issues.
- Provide input into proposals, contract modifications, and process improvements.