*** This position is contingent upon contract award ***
Overview
SOS is seeking a Deputy Operations Manager for a 24/7/365 program. The Deputy Operations Manager is a senior role reporting to the Operations Manager and works closely with Operations, Quality, Finance, and other Corporate and Business Unit level functional staffs to develop and integrate capabilities in support of a large government contract. The Deputy Operations Manager serves as the leader in the design and development, deployment, operations support, and sustainment of the customer solutions at the respective location/work site as directed by the Operations Manager.
In conjunction with the Operations Manager, the Deputy Operations Manager is responsible for understanding of customer operations, organization and technology to enable the development and deployment of an operational solution that incorporates systems of: (1) Organizational Structure and Rhythm (or, Cadence); (2) Signature authorities, Reports and integrated Communications; (3) Business Processes, Procedures, Protocols and Standards; (4) Automated Workflow; (5) People and Work Teams; and (6) Technologies, Tools and Reports.
Essential Job Duties
- Support the Operations Manager in developing and deploying program capabilities and applications that contribute to the achievement of business, program, and contract objectives
- Assist with the development of systems, processes and tools to enhance program performance
- Provide critical People, Process, Technology, and Content solutions in support of operations as directed and coordinated with the Operations Manager and the local (e.g., Sector, Station, etc.) customer
- Facilitate workflow of the Program across Recruit, Hire, Vet (e.g., SSBI/SF-86 process), Onboard, Train, Employ, and Retain processes, procedures and protocols; develop supporting user manuals and assist in overall documentation of key initiatives
- Ability to coordinate directly 24/7 with local customer management to facilitate successful transition, execution, and sustainment of program operations and activities
- Liaison directly with Corporate, Business Unit, and Customer support functions to ensure the program staff have access to tools and applications to perform their assigned tasks
- Conduct analysis and provide reports with recommendations for all assigned work functions, activities, processes and organizational departments
- Perform administrative tasks as required to achieve assigned duties and responsibilities
- Plan, coordinate and implement initiatives and projects assigned by the Operations Manager; coordinate priority continuous improvement, optimization and innovation initiatives as directed