The Body Shop/ Collision Manager oversees operations, drive profitability, and lead technical development within a busy collision center. The ideal candidate will have at least 5+ years of experience managing dealer collision centers with high-volume throughput and a proven track record of operational excellence.
Duties & Responsibilities:
- Manage day-to-day operations of a high-volume collision center, ensuring productivity, safety, and quality standards are consistently met.
- Hire, train, motivate, and monitor performance of collision department staff to build a strong, efficient team.
- Develop and implement efficient workflow processes, including scheduling, dispatching, and monitoring technician productivity.
- Oversee accurate estimating, parts ordering, sublet coordination, and timely repair completion.
- Monitor departmental KPIs and financial performance; proactively address variances to meet business objectives.
- Ensure compliance with all federal, state, and local regulations, including OSHA and hazardous materials handling.
- Lead ongoing technical and procedural training for staff; facilitate manufacturer and third-party training opportunities.
- Maintain a strong focus on customer satisfaction through high-quality repairs and timely communication.
- Manage vendor relationships to ensure competitive pricing and adherence to negotiated terms.
- Foster a culture of safety, accountability, and continuous improvement within the collision and reconditioning operations.