Duties and Responsibilities:
- Respond to internet inquiries with courtesy, accuracy and professionalism
- Promptly and accurately enter all customer inquiry data into the CRM.
- Generate sales appointments
- Conduct phone surveys to assess customer preferences and quality of experience
- Effectively utilize lead management tools
- Compile all necessary reports, forms and other documentation on a timely basis
- Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers