Service Advisor - Land Rover Birmingham

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

·       Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.

·       Greets customers in a timely, friendly manner.

·       Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".

·       Checks on the progress of repair throughout the day. Contact customers regarding any changes in the estimate or promise time, explain cost and time requirements in detail and get proper authorization before additional repairs are performed.

·       Test-drive the vehicle or refer to the test technician as necessary.

·       Maintain a Customer Satisfaction Index rating comparable to the manufacturer, zone, or branch average.

·       Advise customers on the care of their cars and the value of maintaining their vehicles by manufacturers’ specifications, using maintenance menus.

·       Maintains a dealership-prescribed standard for “hours per customer repair order written."

·       Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.

·       Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.