SUMMARY
This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths Detection鈥檚 X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection鈥檚 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are also essential requirements.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
- Troubleshooting, servicing and repairing X-ray and trace detection equipment
- Proactively completing preventative maintenance tasks according to service contracts and schedules
- Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
- Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
- Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
- Replacing belts, rollers, motors and other mechanical components within X-ray equipment
- Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
- Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
- Installing new equipment, independently and alongside Smiths Detection鈥檚 programs and installations teams and various subcontractors and customer-stakeholders
- Completing field service related documentation and reports
- Completing technical, safety, compliance and other job related trainings, online and in-person
- Maintaining a clean/tidy work station and work environment
- Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
- Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
- Joining regular internal team meetings and safety briefings
- Ensuring that tools and testing equipment is maintained and calibrated
- Analysing field service data trends and recommending process and equipment improvements
- Contributing to continuous improvement projects and initiatives
- Providing training and support to new joiners and junior-level field service team members
- Leading safe-work practices and ensuring the safety of junior-level field service team members
- Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
- Other duties as required