Job Purpose:
Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the Service Back Office team, within the Intercompany workstream that support the Aftermarket business & Service Operations.
As a Service Order Management Sr. Specialist (German), the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience.
The primary responsibility of this role is to provide comprehensive, end-to-end support for Global Contracts, ensuring smooth execution from contract creation through to final invoicing. This includes:
- Supporting our Germany office with tasks so German language skills are a requirement.
- Collaborating with relevant stakeholders to initiate and manage contract documentation.
- Monitoring contract progress and ensuring timely invoicing and closure.
- Maintaining accurate records and ensuring compliance with internal and external requirements.
In addition to the management of Global Contracts the role will also involve:
- Supporting administrative tasks within the designated workstream.
- Coordinating with other workstreams and cross-functional teams to ensure seamless service delivery setup.
- Contributing to process improvements and supporting the team in achieving operational excellence.
Generic Duties:
- Creating Master Documentation to support the creation of a Global Service Contract.
- Contract Creation in SAP and Activation in ServiceMax
- Creation and Activation of PM Plans in SVMX
- Dispatching Work Orders to 3rd Parties
- Monitoring Global Contracts to ensure that all KPI鈥檚 are achieved
- Interrogation of raw Data to identify and resolve issue in the ServiceMax
- Supporting all Smiths Sites to close Aged Work Orders (PM and CM)
- Complete all Tasks on a Right First-Time basis
- Ad-hoc tasks as required.
Continuous Improvement:
- Supporting the Service Back Office strategic approach and work together within own workstream to execute the continuous improvement plan (CIP).
- Support system and process enhancements to improve the tools and the quality of the process
Collaboration:
- Attend weekly and monthly Internal meetings
- Share best practices among the Team to improve and drive efficiency