SUMMARY
This role is often the starting point for a field service engineering career at Smiths Detection. Primarily responsible for traveling to customer sites which are often high-security environments, the role of the Field Service Engineer (L1) is to maintain and repair Smiths Detection鈥檚 X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO
- Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip
- Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection鈥檚 service centres
- Completing preventative maintenance tasks according to service contracts and schedules
- Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
- Testing components and circuitry of X-ray equipment using a multimetre, computer/laptop and the inbuilt equipment-software
- Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
- Replacing belts, rollers, motors and other mechanical components within X-ray equipment
- Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
- Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
- Assisting with installing new equipment at customer sites, alongside Smiths Detection鈥檚 programs and installations teams and various subcontractors and customer-stakeholders
- Completing field service related documentation and reports
- Completing technical, safety, compliance and other job related trainings, online and in-person
- Maintaining a clean/tidy work station and work environment
- Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing
- Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
- Joining regular internal team meetings and safety briefings
- Assisting with ensuring that tools and testing equipment is maintained and calibrated
- Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers
- Other duties as required