As a Shift Engineer at Dublin Airport, this individual possesses extensive training and hands-on expertise in supporting advanced electromechanical systems, particularly within the non-intrusive detection sector. They are team-oriented, adaptable, and committed to sharing knowledge and supporting their colleagues. Strong communication skills, both written and verbal, enhance their ability to convey complex technical information clearly.
The role requires proficiency in troubleshooting, repairing, and maintaining electromechanical equipment. The engineer is expected to be cross-trained across all products within the company鈥檚 portfolio to provide comprehensive service coverage at the airport. They are also willing to take on special projects, including high-visibility tasks, while actively seeking out and addressing recurring technical issues independently or in collaboration with others.
The Shift Engineer has solid knowledge of PC applications (such as MS Word, Excel, and PowerPoint) to produce clear, concise reports and documentation. They are responsible for maintaining detailed service logs, organizing job files, and ensuring that all records are updated until projects are complete.
This role involves extensive troubleshooting, servicing, and installation of equipment on-site at Dublin/Cork Airport. The engineer also conducts follow-up checks with stakeholders to confirm system performance, demonstrating a proactive approach to customer satisfaction and system reliability.
Key Responsibilities for Shift Engineer at Dublin Airport:
- Service & Customer Satisfaction: Ensure timely response to daily service repair needs, aiming to maximize customer satisfaction by resolving issues efficiently.
- Installation & Maintenance: Perform installation, repair, and maintenance of equipment on-site, and provide hands-on training to customers as needed.
- Documentation & Reporting: Accurately document all inspections, maintenance, and repairs, ensuring that records are updated and submitted promptly.
- Parts Management: Manage the entire parts lifecycle, from ordering to installation and returns, while optimizing repair cycle times.
- Issue Tracking & Reports: Regularly review service logs to identify open issues and prepare detailed reports for customers as necessary.
- Sales Support & Revenue Generation: Engage in service sales opportunities, contributing to the promotion and implementation of revenue-enhancing programs.
- Tool & Equipment Maintenance: Ensure all tools and testing equipment are properly maintained, calibrated, and ready for use.
- Performance Analysis & Recommendations: Assess equipment performance using field data to recommend improvements or modifications for optimal operation.
- Technical Support & Collaboration: Provide technical assistance to customers and fellow service engineers when required. Work closely with senior FSEs and Product Specialists to stay updated on current technologies and solutions.
- Special Projects & Site Surveys: Participate in site surveys, pilot programs, and special projects. Attend meetings as required and prepare exclusive reports on project outcomes.
- Cost Control & Efficiency: Implement cost-saving measures and optimize operational efficiency wherever possible.
- Travel & Flexibility: Be prepared for travel, overtime, and flexible working hours, including weekends, to meet operational demands.
- Health, Safety, and Compliance: Adhere to and enforce company health, safety, and environmental policies to ensure a safe working environment.
- Continuous Learning & Adaptability: Maintain a high level of technical expertise on the company鈥檚 products and adapt to changing technical requirements.
- Additional Responsibilities: Carry out other duties as required to support the team and ensure smooth airport operations.
Planning and Decision Making:
- Ensure that preventative maintenance schedules are adhered to and carried out on time
- Provide on-site resolution of technical issues.