Field Service Engineer (L2)

SUMMARY 

This is a field service engineering position, primarily responsible for traveling to customer sites which are often high-security environments, to maintain and repair Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of the field service team. This position requires face-to-face and remote customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and outside of day-time business hours are also essential requirements. 

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO 

• Travelling to customer sites across metropolitan and regional/remote areas, often requiring long-distance driving, air travel, and hotel accommodation for several days per trip  

• Troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centres  

• Proactively completing preventative maintenance tasks according to service contracts and schedules 

• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators 

• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software 

• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less) 

• Replacing belts, rollers, motors and other mechanical components within X-ray equipment 

• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides 

• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts 

• Installing new equipment at customer sites, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders 

• Completing field service related documentation and reports 

• Completing technical, safety, compliance and other job related trainings, online and in-person 

• Maintaining a clean/tidy work station and work environment  

• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently  

• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system 

• Joining regular internal team meetings and safety briefings 

• Ensuring that tools and testing equipment is maintained and calibrated  

• Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers 

• Analysing field service data trends and recommending process and equipment improvements 

• Contributing to continuous improvement projects and initiatives  

• Providing training and support to new joiners and junior-level field service team members 

• Leading safe-work practices and ensuring the safety of junior-level field service team members 

• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner 

• Other duties as required