The role holder will be part of the Service Order Management Team and support the transition of the management of orders from the Market Order Management teams to the āAftermarket Teamā. Primary tasks for the role will be the processing of Aftermarket Orders to Invoicing, working closely with our Global Sales and Service Order Management functions. This role will have the opportunity to contribute to significant lasting change to the way we manage our customersā orders and a direct improvement to our customerās experience.
Duties & Responsibilities
Responsibilities
- Process of Aftermarket sales orders including eCommerce orders, in full cycle from order to invoice in accordance to Smiths guidelines and policies.
- Liaise with relevant internal and external parties to manage and resolve all issues relating to order processing to invoicing.
- Manage and input all sales order timely to ensure on-time delivery for a given market.
- Manage and create Delivery Note, Factory Liaison, and Invoicing
- Prepare advance invoices and Order Confirmation
- Prepare and validate documents for letter of credit
- Ensure backlog (orders outstanding) is managed efficiently with no past due status in compliance to audit requirements.
- Attend weekly and monthly internal meetings.
- Participate cross-functional initiatives when require.
- Setting up folders in Share Point/MS Teams for every order and ensuring all the information of the orders are updated timely.
- Ensure system and operation transactions in compliance with law, regulatory taxation as well as corporate policies.
- Ensure all necessary documentation is in place to enable transit from origin to destination without delays and in accordance with customer need and foreign trade regulations with support from the sales and finance teams where relevant.
- Ad-hoc tasks as assigned by the supervisor/management.
- Able to manage and update internal reporting and data Dashboards.