The Technical Training Manager is responsible for designing and delivering high鈥憅uality technical training programmes for both internal employees and customers, with a strong focus on practical, hands鈥憃n training delivery.
The role supports capability building, customer confidence, and revenue growth by delivering engaging training on the company鈥檚 sealing technologies, including wet mechanical seals, dry gas seals, and sealing systems. While product knowledge is advantageous, the primary focus is on experience delivering customer training and facilitating practical exercises.
This role is focused on supporting the Latin America region, delivering training in Spanish and Portuguese, and expanding our customer training offering across the region.
Training Delivery
- Deliver instructor鈥憀ed technical training to internal employees and customers, both in鈥憄erson and virtually.
- Facilitate hands鈥憃n, practical exercises, workshops, and demonstrations, enabling learners to apply concepts in real鈥憌orld scenarios.
- Deliver customer training programmes, including scheduled courses and bespoke customer workshops tailored to specific operational needs.
- Deliver training in Spanish and Portuguese to support regional audiences across LATAM.
- Serve as a technical and practical training ambassador when engaging with customers.
Content & Programme Support
- Use existing materials and adapt them to support practical application, exercises, and scenario鈥慴ased learning.
- Collaborate with product, portfolio, engineering, and operations teams to ensure training content is technically accurate and operationally relevant.
- Support and enhance hands鈥憃n training components, including equipment鈥慴ased training where applicable.
- Provide structured feedback to improve training effectiveness, usability, and learner engagement.
Customer Engagement & Commercial Support
- Support revenue鈥慻enerating customer training programmes across LATAM.
- Partner with Sales and Commercial teams to identify and develop customer training opportunities.
- Deliver professional, high鈥憅uality training experiences that strengthen customer relationships and trust.
- Actively contribute to the growth of customer training offerings into Spanish and Portuguese鈥憇peaking markets.
Continuous Improvement
- Collect learner feedback focused on both theoretical understanding and practical competence.
- Continuously improve training delivery methods using modern learning and facilitation techniques.
- Support regional training reporting and continuous improvement initiatives.