The Traveling Support Technician must be willing to travel extensively, be team-oriented and flexible, actively seek to share information, and assist their peers. We are seeking travel support technicians who are:
- Skilled verbal and written communicators.
- Competent with Electronic repair troubleshooting methodology and maintain at least an intermediate technical level of product knowledge.
- Proficient with reading, understanding, and following electrical/mechanical schematics to assist in isolating faults to root cause components and/or assemblies.
- Cross-trained on products serviced in the field and displaying basic proficiency in servicing the Trace, X-Ray, CT X-Ray, and Cargo Inspection Systems product lines.
- Willing to work on special projects, some of high visibility, as assigned.
- Looking for common-mode problem occurrences and seeking to resolve them, both independently and with the aid of others.
- Knowledgeable in working business PC applications (MS Word, Excel & PowerPoint) and able to effectively use them to provide clear, concise information summaries as needed.
While deployed, the travel support technician will perform the following job duties:
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Required to travel to locations in need of additional field support, work locations will change with the needs of the business.
- Troubleshoots, services, installs (deploys), and repairs Trace, X-Ray, CT X-Ray, and Cargo Inspection equipment at customer sites. Installs, repairs and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work, and submits paperwork on a timely basis
- Order, install, and return parts, and manage repair parts cycle time
- Maintains field service log and filing system to properly initiate, organize, and maintain all field service and job files until work is completed.
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements.
- Seeks to provide technical support to customers and other service professionals as required. Conducts follow-up calls with the customer to ensure satisfaction of work.
- May participate in site surveys, pilot program service activities, attend meetings.
- Maintains clear and concise business communication, both oral and written.
- Establishes and maintains a close relationship with senior level FSE鈥檚 and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs.
- Travel, overtime and work hours other than Monday-Friday may be required.
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Comply with all applicable U.S. export control and security regulations.
- Other duties as required.