This position requires daily travel to locations in and around the Philadelphia Metro area, including the airport.
SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers.
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Must be able to respond to emergency and non-scheduled calls for service within established response time goals.
- Completes all scheduled maintenance within required deadlines.Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Maintains an accurate inventory of parts and tools.
- Maintains currency on all technical certifications.
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
- Looks to senior level FSTs for knowledge growth and support when needed.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports.
- Possesses a solid level of technical knowledge on the company鈥檚 Trace and X-Ray technologies.
- Maintains clear and concise business communication proficiency, both oral and written
- Establishes and maintains a close relationship with senior level FST鈥檚 and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs while maximizing revenue
- Must submit expenses, timecards and other administrative tasks within the specified timelines.
- Travel, overtime and work hours other than Monday-Friday may be required.
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Comply with all applicable U.S. export control and security regulations.
- Other duties as required