This position requires daily travel to locations in and around the Seattle area, specifically at the port servicing the cruise liners. This could also include domestic and international travel other ports.
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains equipment in the field; provides customer training as required.
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary.
- Participates in Service Sales opportunities and assists with promoting and implementing revenue programs.
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements.
- Seeks to provide technical support to customers and other service professionals as required.
- May participate in site surveys, pilot program service activities, attend meetings
- Possesses basic technical knowledge on the company鈥檚 Trace and X-Ray technologies.
- Maintains clear and concise business communication, both oral and written
- Establishes and maintains a close relationship with senior level FSE鈥檚 and Product Managers in order to support the needs of the customer and remain aware of current technical trends.
- Exercises every available measure to control and minimize costs.
- Travel, overtime and work hours other than Monday-Friday may be required.
- Comply with and ensure department compliance with Company health, safety and environmental policies.
- Comply with all applicable U.S. export control and security regulations.
- Other duties as required.