About the Role
We are looking for a motivated individual with a strong interest in physical security to join us as an Embedded Physical Security Operations Centre (PSOC) Analyst for a global financial sector client. Reporting to the embedded manager, you will join a 24/7 team of security specialists working around the globe providing access control, CCTV monitoring, incident response, threat monitoring, and travel security support in a state-of-the-art, purpose-built PSOC in the heart of London’s financial district.
As a PSOC Analyst, you will be primarily responsible for physical security monitoring and, with training, disseminating mass communications concerning global events that hold the potential to impact the well-being of company personnel and valuable assets.
You will act as a central point for escalation, coordination, and communication during times of crisis, and acting as a security concierge, you will engage with various business functions, ensuring a holistic approach to addressing their needs, expectations, and concerns. A third of the role will involve strategic and tactical intelligence analysis and reporting, such as producing travel security assessments and horizon scanning.
This role would require you to work 6 days on and 4 days off in the client's London office, rotating between day shifts (7:00 am – 3:00 pm), (3:00 pm - 11:00 pm) and night shifts (11:00 pm – 7:00 am). If working bank holidays, you will get days back in liue.
The PSOC operates 24 hours a day, 365 days of the year. Therefore, you must be flexible to work on weekends and public holidays as required by the shift rota.
Responsibilities
- Provide continuous 24/7 monitoring and management of security operations, including CCTV feeds, access control and door alarms
- Monitor clients’ business travellers using global tracking tools to support the travel security program
- Provide security assistance, answer questions, and serve as the security concierge for employees, visitors and vendors
- Conduct routine patrols of the building and assist with escorting visitors as needed
- Assist with the creation of temporary and permanent badges for employees, visitors, and contractors and ensure those badges have the appropriate accesses to our space
- Respond to any calls from staff needing medical assistance
- Assist first responders, and medical and law enforcement personnel as necessary
- Ensure that staff, assets, and access points are secured on a regular basis, reporting any hazardous conditions to security management
- Follow the client’s escalation procedures to notify security management of any critical incidents, unsafe conditions, or technical failures
- Create accurate communication logs by reporting incidents in dedicated case management databases
- Utilise geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the client’s assets
- Aid investigations by utilising data and information available in sensitive security databases
- Facilitate the dissemination of information to mobilize the necessary resources to ensure that regional staff can mitigate immediate risks and incidents
Requirements
- Relevant experience or interest in a physical security function, such as guarding, military service, law enforcement, private security, or a related field
- Experience or interest in security policies, best practices, and procedures, with a customer service mindset
- Eagerness to learn and support all aspects of PSOC operations, including following SOPs related to physical and asset security, security concierge services, securing access points and alarm response
- Good communication skills, with the ability to take urgent calls from concerned stakeholders with patience and professionalism
- Ability to monitor the news, social media, other information feeds and quickly determine the impact of security events and crises on business operations
- Ability to interpret, organise and visualise data
- Excellent attention to detail
- High level of competency with MS Office tools
- Must be eligible to work in the UK
Nice to have
- Experience with PSOC tools, including mass notification systems (e.g. Everbridge, Vismo), security platforms (e.g. Genetec, CCURE, ProWatch) and social media monitoring (e.g. Dataminr, Navigator)
- Prior military or law enforcement experience
- First Aid qualification