Embedded Technology Coordinator

As the Technology Coordinator, you’ll be providing critical technological support to a 24/7 team of analysts operating across the USA, UK, and APAC. You’re now part of a tight-knit operation that delivers actionable intelligence and strategic advice to decision makers. 

Your role will focus on supporting the Crisis Management Projects & Technology team in administering and developing key crisis response systems, with a particular emphasis on the Everbridge Visual Command Center (VCC) and other related tools. Your interest in crisis response technology will be essential in helping the team maintain and enhance system capabilities. 

You’ll be working on site at our client’s offices in Austin, TX, during core hours of Monday to Friday, 9:00 AM to 5:00 PM. Please note that there may be occasional requirements to support out-of-hours or weekend operations during crisis events. 

Day-to-day, you’ll be directed by the client’s security leadership, while also reporting to Sibylline’s Embedded Operations Team. You’ll receive full support from our head office, including access to training and professional development resources to help you succeed in your role. 

Essential Functions / Responsibilities 

• Develop super-user knowledge of Visual Command Center, Everbridge, Veoci, and other tools 

• Support strategic and tactical management of key vendor development timelines and roadmaps to support Global Threat and Crisis Management  

• Manage projects for technology enhancements 

• Support project management for non-technology related projects as required 

• Build workflows, policies, and training to support crisis communications 

• Gather and synthesize requirements from GTCM tool users for new enhancements (new data feeds, integrations, feature adds) 

• Support technology budget planning and maintenance 

• Coordinate with the client Information Systems & Technology team, external vendor, and other client specific teams to drive development efforts 

• Support testing and quality control of technology 

• Benchmark to establish industry best practices and apply for team 

• Other duties as assigned.