Support clients in achieving sustainable performance and/or improvements within their organizations
Create a customized change management strategy and roadmap based on the needs of the project and implement the change management activities for each phase of the project
Lead impact analyses, assess change readiness, and identify key stakeholders
Provide status reporting of progress, dependencies, issues, risks and overall program health
Anticipate organizational changes that come with large-scale implementations and the change management and communications interventions which will be needed
Ensure that key change initiatives deliver on business, schedule, and budget objectives
Determine appropriate metrics and measures that will help the client measure progress, reinforce behavior, and adjust improve implementation results
Determine new target operating models and organization design
Coordinate with other initiatives to make sure there is a common understanding on timelines and other overlaps
Develop Executive-level presentations
Develop readiness and skilling content leveraging multiple modalities based on customer experience best practices
Utilize Project Management frameworks and methods in a variety of roles
Identify opportunities to provide or create additional client value
Contribute to internal areas such as business development, people development, recruiting, marketing, and more
Engage in activities dedicated to supporting our culture
Collaborate with internal and client project team members, and contribute to internal communications and readiness activity within the program team and with client groups
Maintain program sites as a repository for all project information
Contribute to the development of high-quality and timely deliverables
Assess the current business process and supporting systems in an effort to identify process gaps and/or deficiencies.
Develop and document processes, use cases, etc. to demonstrate business requirements.
Analyze “as is” state and document future needs; make recommendations about potential opportunities to streamline business processes.
Influence a broad spectrum of stakeholders toward achieving business goals, understanding how potential process and system changes might impact upstream and downstream processes and/or systems.
Work and/or collaborate with key business stakeholders to develop business cases as well as define a roadmap to implement the remediation.
Advise key stakeholders on the latest principles, best practices, and/or technologies and their practical application.
Work with key stakeholders to improve existing or developing new operational processes and procedures, on a regional/global basis as needed.
Assist with the organization transformation including building internal process expertise and capabilities.
Implement recommended solutions and support business transformation
Conduct effective meetings
Contribute to the development of high-quality and timely deliverables.
Perform subject matter research and business analysis.
Assist in the coordination and development of client proposals.
Support practice, thought leadership, and people development.