Sia is expanding its Generative AI initiatives to strengthen its position as a global leader in AI consulting. Our internal platform, AI Factory products, is a proprietary GenAI solution designed to enhance knowledge management, document retrieval, and agent development through advanced Retrieval-Augmented Generation (RAG) capabilities.
We are looking for motivated professionals to accelerate the adoption of our AI Factory products across the firm. As a Customer Success Manager, you will play a key role in guiding internal teams through onboarding, training, and the design of GenAI-powered agents that improve efficiency and collaboration across the organization.
Key Responsibilities
Enablement & Onboarding
Conduct onboarding and training sessions to ensure successful adoption of our AI Factory products.
Provide first-level support for functional and technical inquiries.
Track and analyze user engagement metrics across teams and business units.
Partner with local leaders to promote best practices and demonstrate the impact of Generative AI.
Agent Development Support
Assist users in designing, testing, and refining custom agents built on our AI Factory products.
Document and showcase effective use cases and developed agents.
Contribute to the central knowledge base by sharing feedback and reusable assets.
Collaborate with internal AI teams to validate and promote high-value agents.
Advocacy & Continuous Improvement
Act as an internal advocate for GenAI adoption across the company.
Collect and synthesize user feedback to inform product evolution.
Develop communication and learning materials (guides, videos, demos).