What you'll do...

Plan and schedule all Planned Preventative Maintenance (PPM) visits
Manage field service engineers’ diaries and allocate work in line with business targets
Make ownership of all return visits required following an engineer’s initial attendance
Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures
Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location
Log, track, and support the resolution of customer complaints
Carry out any additional administrative or coordination tasks assigned by the Manager

Scheduler

Job Description