Key Responsibilities
Provide a high-quality, consistent security service through effective leadership of branch and site personnel.
Take full responsibility for the allocation of resources, ensuring compliance with statutory requirements and company standards.
Ensure staffing levels meet agreed Service Level Agreements (SLAs) and that recruitment is completed promptly in line with company policy and procedures.
Manage recruitment, onboarding, and succession planning through Securitas and BAE Systems onboarding processes.
Ensure effective training and development is delivered so all employees perform their roles to the required standard.
Maintain up-to-date assignment instructions, risk assessments, and site documentation, ensuring full understanding by all deployed staff.
Support client retention by maintaining consistent service delivery and preventing fluctuations in performance.
Ensure compliance with Health & Safety, Quality Management Systems, and company best practices.
Monitor and achieve Key Performance Indicators (KPIs) on an ongoing basis.
Undertake quality assurance checks and implement continuous improvement actions.
Manage grievance and disciplinary procedures in line with company policy when required.
Conduct regular site audits to identify improvement opportunities and drive service enhancements.
Actively promote staff recognition, including nominations for internal and external awards.
Coordinate and conduct security officer welfare visits in accordance with British Standards.
Carry out site-based Personal Development Plans (PDPs) aligned to the competency framework.
Demonstrate strong cost control awareness, managing both direct and indirect costs effectively.
Take ownership of staff engagement and morale across the branch.
Lead and participate in internal and external audits, ensuring full compliance and positive outcomes.
securitas