ADMINSTRATIVE SERVICES AND SUPPORT:
- Provide online facilitation, web-based instruction, workshops, exercises, and seminars; respond to walk-in customer requests for service, provide customers with accurate and complete information on internal work processes, procedures and documentation requirements.
- Research policy and procedural guidelines and historical files to identify precedents for unusual actions, to make recommendations concerning appropriate courses of action, and to prepare administrative documents consistent with standards and requirements established in governing guidelines and Standard Operating Procedures (SOPs).
- Answer all incoming telephone calls in a businesslike manner, determine the nature of the call and refer the caller to appropriate personnel.
- Apply knowledge of the serviced organizations' personnel and program/functional responsibilities to refer callers to an alternate contact if the requested personnel are not available. If the requested personnel or suitable alternate contact(s) are not available, the contractor shall record a written message on the appropriate form and ensure that the appropriate personnel have receipt of the message when available.
- Prepare presentation material including charts and graphs.
- Schedule routine appointments, conferences and coordinate training office; make arrangements for conferences and meetings and assemble required equipment. Attend meeting and record and report the minutes.
- Maintain the central files including copies of serialized letters and action route sheets, historical records, and archives. Maintain files of Government publications and directives.
- Prepare written correspondence as applicable and edit the documents for completeness of text, grammatical accuracy, and formatting style.