The contractor for this project will be working for a government agency which is one of three central management agencies of the Federal Government. This agency provides work space, products and services, technology, telecommunications, and management policy for the Federal Government. The administrative services under this agency’s regulatory purview include the management of real and personal property, travel and transportation, motor vehicles, and mail. Their organization serves a population of over 11,000 employees, which includes two major services, along with several staff organizations that are focused on achieving a vision of “excellence in the business of government.” The agency provides these services through the coordinated efforts of multiple regional offices throughout the United States and the headquarter office located in Washington, DC. The work performed for this contract will be in Washington D.C. in either the agency’s Central Office or the National Capital Regional Office.
- Directly addresses tenant issues (stocking supplies in all service centers/break rooms/meeting rooms; personal storage and file cabinet locker issues (setting codes, replacing batteries); replacing missing keys from the work station credenzas and file cabinets.
- Ensures all meeting rooms are well stocked with proper supplies and correct number and color of assigned chairs at all times.
- Ensures AV system (TV, phones, etc.) is in place and in working order (if applicable) and reports issues to IT Support.
- Ensures that supplies that do not belong in meeting rooms (reams of copy paper, excess flip charts, etc.) are placed in their proper locations.
- Inspects the workspace for issues which require maintenance or follow up by the BMO or janitorial staff (ex. ceiling lights out, broken door hardware, etc.) and track resolution to those issues.
- Serves as a reliable information source for visitors and tenants when directions are needed within the building.
- Reads and responds to appropriate tenant requests that are sent to the 1800 F Tenant Support email box, as well as some face-to-face requests from tenants.
- Resolves issues that are assigned to them by the Floor Coordinator Team Lead and/or Division Director.
- Understands the basics of conflict resolution and assists tenants with resolving, workplace conflict related to workspaces, noise, reservations, and other shared space issues that may arise.
- Assists tenants with making alternative Book IT! reservations to promote maximum utilization of the workplace.
- Ensures all required signage is correct in content, legible, clean and neatly hung throughout the facility at all times.
- Some knowledge of basic email functions is necessary to be able to read and type responses to status of tenant support requests when resolved.
- Completes a daily Floor Coordination workflow checklist at the end of each shift.
- Documents all incidents that are not compliant to the building policies and house rules (ID badges in laptop, purse, cell phones, laptops etc. left unattended and in full view of others).
- Ability to document these incidents as well as other communications completely, honestly and legibly at all times is needed.
- Must be able to stand, walk (for long periods of time), bend and kneel (locker assistance) with very little to no physical restraints.
- Ability to take basic instructions and possesses good communication and customer service skills.
- Proper footwear and neat appearance required at all times.