Facilitator Support Specialist [1001C03]

ProSidian Seeks a Facilitator Support Specialist in CONUS/OCONUS - Joint Base San Antonio (JBSA-Sam Houston) to support an engagement for United States Federal Govt. that is concerned with the United States' policies regarding the U.S. Army Medical Command (MEDCOM) and Clinical Practice Guidelines (CPG’s).

The ProSidian Engagement Team Members work to facilitate the development of VA/DoD Clinical Practice Guideline Toolkits for the support and implementation of the VA/DOD Clinical Practice Guidelines (CPGs) recommendations for care and service on the management of various selected health conditions used within the Department of Veteran Affairs (VA) and Department of Defense (DOD). Approximately five VA/DOD CPGs are developed and published each year. Each VA/DOD CPG requires one Toolkit which contains approximately five tools which results in approximately 25 tools produced per each contractual year.  This contract request is to provide a subject matter expert for the facilitation and support required to reach working group consensus in determining the appropriate data for use in the development of approximately 25 tools per year in the associated five toolkit conferences per year. 

Facilitator Support Specialist  Candidates shall work to support requirements for Program Support and primary role is engage in Pre- and Post-Conference Telephonic Consultation. Between the VA/DOD Clinical Practice Guidelines (CPG’S) and the Toolkit development conference, the contractor historically provided 20 – 40 telephonic conferences to refine requirements for each individual toolkit. Each conference usually lasts between 1 – 2 hours. Telephonic conferences are also held following the Toolkit Development Conference. Historically, 6 - 12 teleconferences are held and usually lasts 1 - 2 hours each. Total telephonic consultation for the five toolkit conferences per year is approximately 130 – 260 telephonic conferences requiring up to 520 man hours.  For each toolkit requirement, telephonic consultation shall be considered complete once the after action report, print-ready/production-ready provider/patient tools, and web based requirements are accepted by the COR.

Pre- and Post-Conference Email Communication. Concurrent with the telephonic consultations, and between the CPG and Toolkit development conference, the subject matter experts communicate via email. The volume of email communication historically has been 50 – 100 emails pre- and post- conference for each toolkit. Total email communication for the five toolkit conferences per year is approximately 250 – 500 emails.  Contractor provides a meeting summary via email for each teleconference to COR and Chief, Evidence Based Practice within 5 business days of conclusion of telephonic conference. Contractor keeps an action/suspense log for each toolkit and maintains the action/suspense log until completion of the toolkit (action log submitted to COR and Chief, Evidence Based Practice with each meeting summary).

Total email communication for the five toolkit conferences per year is approximately 250 – 500 emails. Contractor provides a meeting summary via email for each teleconference to COR and Chief, Evidence Based Practice within 5 business days of conclusion of telephonic conference. Contractor keeps an action/suspense log for each toolkit and maintains the action/suspense log until completion of the toolkit (action log submitted to COR and Chief, Evidence Based Practice with each meeting summary).

Individual must be able to perform the following:

• Edit, and finalize literature for brochures, regulatory documents and related clinical documents, such as presentations, and manuscripts 
•  Works closely with the Medical Writer to ensure that medical documents accurately reflect the correct procedures based on Physician feedback and guidance
•  Participates in scheduled document-related meetings and discussions
•  Collaborates with Medical Writer, and manages the document creation process to ensure inclusion
•  Works closely with the VA/DOD Physician Team to reach consensus on timelines for deliverables
•  Completes documents according to agreed-upon timelines and follows up with the physician team as needed to meet internal and external timeline commitments
•  Ensures that appropriate documented quality control (QC) checks are performed on medical writing deliverables, responds to findings, and recommends quality process improvements
• The requirements listed below are representative of the experience, knowledge, skill, and/or ability required.