HRSM Customer Experience Designer

ProSidian Seeks a HRSM (Human Resources Service Management) Customer Experience Designer to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere.  Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources. 

The ProSidian Engagement Team Members work to provide multi-functional Enterprise Services Staff Support Services with functional areas to support Department Offices in information technology, financial management, human resources, program management and administrative support.  The staff augmentation is required to support a myriad of standard services required across the Department that include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.

HRSM Customer Experience Designer Candidates shall work to support requirements for Program Support and The Customer Experience Designer Conceptualize, design and develop the pathway into a user’s experience. Direct teams on best user experience practices by setting out guidelines for use throughout the development phase. Provide relevant insight into human behavior in order to shape customer experience. Articulate highly data driven decisions, and serve as a champion of user experience work with designers. Support the development of strategy to bring the vision of an integrated customer experience together. Define customer experience journeys.  Engage in customer studies and surveys.  Define, evaluate, and quantify the feasibility of customer experience projects.  Describe the solutions in design documents (wire frames, functional specifications, storyboards, etc.) that will guide production.  Improve existing testing methodologies while incorporating novel techniques to improve best practices.  Requires BS/BA degree or formal training in design, related industry certifications, approximately 6 years of experience in a related field.

• Have a strong understanding of federal government business operations and work process.
• Support project teams and program managers and provide daily execution assigned work functions.
• Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews. Must summarize issues and findings in a clear and logical manner.
• Have strong analytical and problem solving skills.
• Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors.
• Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services
• Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.
• Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook.
• Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department