ITSM IT Specialist I

ProSidian Seeks a ITSM (Information Technology Service Management) IT Specialist I to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere.  Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources. 

The ProSidian Engagement Team Members work to provide multi-functional Enterprise Services Staff Support Services with functional areas to support Department Offices in information technology, financial management, human resources, program management and administrative support.  The staff augmentation is required to support a myriad of standard services required across the Department that include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.

ITSM IT Specialist I Candidates shall work to support requirements for Program Support and The IT Specialist I Manages IT automated systems for implementation and operations and maintenance. Work with supported organizations to define requirements and service level agreements (SLAs), analyze and diagnose difficult and medium to complex hardware, software, systems and business processes and other workflow problems that are reported by users within supported organizations pertinent to a wide variety of applications, operating systems and IT equipment and then oversee or develop the proper work instructions in accordance with policies, standards, and approvals.  Typically reports to a project leader or manager.  BS/BA degree in a related area (or equivalent), and approximately 1 to 4 years of experience in the field or in a related area.

• Have a strong understanding of federal government business operations and work process.
• Support project teams and program managers and provide daily execution assigned work functions.
• Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews. Must summarize issues and findings in a clear and logical manner.
• Have strong analytical and problem solving skills.
• Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors.
• Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services
• Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.
• Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook.
• Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department