ProSidian Seeks a ITSM (Information Technology Service Management) IT Specialist III to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources.
The ProSidian Engagement Team Members work to provide multi-functional Enterprise Services Staff Support Services with functional areas to support Department Offices in information technology, financial management, human resources, program management and administrative support. The staff augmentation is required to support a myriad of standard services required across the Department that include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.
ITSM IT Specialist III Candidates shall work to support requirements for Program Support and The IT Specialist III Provides customer relations management services relative to the identification, evaluation, and resolution of information technology challenges and/or concerns raised by business area customers. Oversees all printing services. Serves as technical advisor on methods of machine utilization that would best take advantage of multiprocessing capabilities provided by operating system and equipment. Analyzes equipment and software reliability and utilization reports for the organizations printers, VTC equipment and software systems to identify and correct problem areas and to establish computer and telecommunications performance levels. Tracks bridge utilization, maintains records of conference successes and issues as well monitoring of higher ranking conferences. Identifies adverse trends, ineffective practices or procedures, equipment shortcomings, etc. Typically reports to a project leader or manager. BS/BA degree in a related area (or equivalent), and approximately 8 years of experience in the field or in a related area.
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