PPM Performance Management Specialist - WA

ProSidian Seeks a PPM (Project/Portfolio Management) Performance Management Specialist to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere.  Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources. 

The ProSidian Engagement Team Members work to provide multi-functional Enterprise Services Staff Support Services with functional areas to support Department Offices in information technology, financial management, human resources, program management and administrative support.  The staff augmentation is required to support a myriad of standard services required across the Department that include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.

PPM Performance Management Specialist Candidates shall work to support requirements for Program Support and The Performance Management Specialist Lead overall performance measurement activities. Track multiple service delivery metrics across many vendors throughout the organization. Transform data inputs into easily understandable visualizations or dashboards. Compile performance reports on a regular basis and disseminate those reports to relevant stakeholders. Define key performance indicators (KPIs) during initial creation and revision of service level agreements (SLA). Act as a subject matter expert during SLA review process. Continuously monitor all internal and external KPIs and SLAs to ensure compliance and health. Identify spikes and drop-offs in key service delivery metrics and, when necessary, take steps to correct those fluctuations. Document and validate changes and amendments to SLAs. Identify and notify relevant stakeholders of SLAs that are unhealthy (i.e., at risk of breach or in breach). Requires a BA or BS degree or 4+ years of experience Performance/SLA Mgmt. analysis in lieu of a degree, Ability to consult with clients to make improvements and prioritize based on client needs.

• Have a strong understanding of federal government business operations and work process.
• Support project teams and program managers and provide daily execution assigned work functions.
• Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews. Must summarize issues and findings in a clear and logical manner.
• Have strong analytical and problem solving skills.
• Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors.
• Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services
• Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.
• Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook.
• Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department