IT Project and Account Manager [3195A595]

ProSidian Seeks a IT Project and Account Manager in CONUS/OCONUS - Olympia, WA to support an engagement for an Agency dedicated to the safety, health and security of 2.5 million workers and helping employers meet safety and health standards and the Agency also inspects workplaces when alerted to hazards. The Agency's rules and enforcement programs help ensure workers are paid what they are owed, that children's and teens' work hours limited, and consumers are protected from unsound building practices. 

The ProSidian Team works to provide expert level Information Technology (IT) Quality Assurance (QA) consulting services supporting a full cross-agency “business transformation” initiatives intended to achieve the mission of keeping citizens in the state safe and working. The business transformation (BT) calls for modernizing the agency's extensive technology infrastructure and corresponding business processes over several years. The client is starting with people and processes – ensuring the best way to do business and collectively understand business priorities and customers’ expectations. Then, they will invest in new technology to support those process improvements and achieve stated goals and objectives.

Navigating the agency's technology maze is challenging for its employees. It complicates the training process and makes it difficult for them to deliver high-quality, effective service to their customers. Many applications are independent and don’t communicate information between each other. Over the next several years, L&I will modernize technology across the Dept., which will take place in phases.

IT Project and Account Manager Candidates shall work to support requirements for Program Support and lead/oversee independent quality assurance (QA), Independent Verification and Validation (IV&V), oversight and assessment activities in alignment with the Client Organizations requirements, policies, guidelines including but not limited to the Chief Information Officer (OCIO) Policy 132.  The focus will be made on enterprise professional services covering Commercial Off The Shelf (COTS), Modified Commercial off The Shelf (MOTS), custom build applications/systems, .etc.

As part of on-going System Modernization and other agency Business Transformation (BT) Projects.  These enterprise professional services will be required for current application/technology/Process/People Solutions as well as future BT Related Procurements (including projected procurement timeframes) which may include: Enabling Technologies, Enterprise Content Management (ECM) Systems, Customer Relationship Management (CRM) Systems, Conveyance Management Systems, Workers’ Compensations System Modernization (WCSM) project and other agency projects.

As such, it is expected that the IT Project and Account Manager be knowledgeable and practiced in all aspects of Information Technology system life cycle project management processes as defined in the Project Management Institute® (PMI®) Project Management Book of Knowledge® (PMBOK®).  Duties would include reviewing, monitoring, and observing project management activities, processes, and deliverables.  The IT Project and Account Manager is expected to ensure that QA services are provided in alignment with a client’s overall project schedule.  Additionally, they would be responsible for supporting the written assessment reports developed by the team and overseeing the recommendations developed to ensure they provide early warning to our clients of potential risks; including, actionable input and recommendations that can be tracked to completion.

For each IT Project and Account Manager Services Engagement, The ProSidian Team will perform the following primary duties:

• Provide IT Project and Account Manager  services during the specific timeframe (e.g., procurement development through solution implementation and Go-Live of the initial project phase, project start-up through completion of a key critical event, etc.) and as defined under any authorized Statement of Work (SOW).
• Lead/oversee/support QA methodology development and refinement in designing the right mixture of manual and automation tests to deliver quality effectively on time and budget to monitor progress against schedule (status and stage of completion), costs, requirements, and project Deliverables in compliance for risk indicators.
• Support  Client Stakeholders, Project Sponsors, Development Teams, User Acceptance Testing, and functional representatives of risk factors and recommend corrective actions to reduce or prevent risk.
• Help document accomplishments and key Deliverables for the project and, if applicable procurement, which may include evaluation events, assessment of deliverables and tasks specified in the Project Plan for all tracks of each project, etc.
• Lead/oversee/support reviews of quality deliverables and products produced by Client Stakeholders, Project Sponsors, Development Teams, User Acceptance Testing, and functional representatives if applicable, the selected vendors for business transformation processes and technology.
• Meet regularly with the project team, as needed, upon intervals based upon current project activities.
• Attend required meetings with the project steering committee(s), agency leadership, project teams (and, if applicable, project staff), and other stakeholders as required.
• lead/oversee/support the implementation of project management processes, methodologies, and tools to minimize risk and validate content.
• lead/oversee/support project management reviews and assessments of client and vendor activities, work products, and deliverables that includes identification of potential risks and recommendations for mitigation.
• lead/oversee/support the delivery of all QA services, work products, and deliverables.
• lead/oversee/support an Agile environment and assist the development team (Developers and Architects) in automating tests at multiple levels of testing: unit, functional, system, and performance
• lead/oversee/support the establishment of a Quality Assurance framework for Automating Continuous Build (CB) / Automating Continuous Integration (CI)/ Automating Continuous Deployment (CD) of any necessary software into configuration management systems and running system integration tests and unit tests of code/applications/processes in the stage environment which is a close replica of our production environment
• Work with business users in defining and writing User Acceptance Testing, test cases and plans and ensure that quality processes are carried out through all phases of the Software Development Lifecycle while meeting all project-related deadlines
• lead/oversee/support preparations for rolling out of testing methodology and Ensuring the customer solution is stable and building robust and yet simple and flexible test documentation