Nursing Mothers Project Analyst

ProSidian Seeks a Nursing Mothers Project Analyst in CONUS/OCONUS - Arlington, VA to support an engagement for an Agency dedicated to providing management, oversight and operation support through a wide range of program initiatives, business services and quality of work-life programs at the Pentagon, Mark Center, Suffolk Building and other facilities across the National Capital Region (NCR) to accomplish mission critical requirements in support of the Department of Defense (DoD).

The ProSidian Engagement Team Members work to provide comprehensive analytical and technical support services including program management, strategic planning, project management, operations management and support for the Integrated Services Division (ISD) Logistics and Program Management Branch implementing technology improvement to support program objectives and provide support services in the following areas:

 Nursing Mothers Program Management, Analysis and Support

Navigating the agency's technology maze is challenging for its employees. It complicates the training process and makes it difficult for them to deliver high-quality, effective service to their customers. Many applications are independent and don’t communicate information between each other. Over the next several years, L&I will modernize technology across the Dept., which will take place in phases. Key focus areas shall be The current workers’ compensation system; L&I’s Insurance System (LINIIS) is an application comprised of many sub- systems and used to process and manage workers’ compensation claims; Organized Information Online (ORION) is an integrated document management (IDM) and business process management (BPM) workflow application where the work is managed; Early Claims Solutions (ECS) is an application used by both claims and employer services staff; Independent Medical Examination (IME) application; Medical Information Payment System (MIPS); Benefit Payment System (BPS), and Pension Payment System (PPS); and VOC-LINK is an application for private vocational rehabilitation providers.

Nursing Mothers Project Analyst Candidates shall work to support requirements for Program Support and Conduct overall program analysis and review.

• Support day-to-day ongoing business operations to include program enrollment, applications review, program withdrawals, facilities inspection, equipment issue and replacement.
• Provide management oversight and control support in facilities maintenance to include, but not limited to room construction, repairs and housekeeping.
• Review findings from other NMPs across the NCR and develop recommendations.
• Promote program awareness by organizing, planning and conducting outreach events at the Pentagon Reservation and Mark Center.
• Collect Nursing Room utilization data at the Pentagon, Pentagon Library Conference Center (PLCC) and Mark Center; develop a utilization summary report that summarizes the purpose, methodology, results and conclusions resulting from the data collection.
• Assist WHS in the maintenance and updating of the Nursing Mothers Program SharePoint Portal/Webpage to educate employees and visitors on the nursing mothers program and services available.
• Collect feedback through ICE programs and other initiatives as directed.
• Develop and deliver program update briefings on the Nursing Mothers Program to include bi-weekly, monthly and quarterly program metrics.
• Provide customer service support, including answering customer questions through phone, email and in-person.
• Log and track customer complaints, suggestions, and questions.
• Update Standard Operating Procedures (SOPs) and other regulatory guidance as required.
• Implement Best Practices to obtain program efficiencies.
• Assist the Supply Services Section in processing daily supply requests.
• Assist walk-in customers with supply requests.
• Assist with annual supply inventories.