ProSidian Seeks a Business Analyst - CFPB in CONUS - Washington, DC to support an engagement for an independent branch of the Government that works to make consumer financial markets work for consumers, responsible providers, and the economy as a whole, and protect consumers from unfair, deceptive, or abusive practices by arming consumers with the information, steps, and tools needed to make smart financial decisions. The Consumer Financial Protection Bureau (CFPB) works to encourage financial education and capability, creates tools and provides tips to help consumers navigate their financial choices, and takes action against predatory companies and practices that violate the law and harm consumers. The CFPB Office of Consumer Response (CR) was created in order for consumers' concerns and questions to be heard. The CR manages consumer inquiries and complaints by providing communication and content management with internal CFPB divisions and external government stakeholders and offices.
The ProSidian Engagement Team Members work to provide project management, business analysis, organizational change management, and portfolio management support to the CFPB's Office of Consumer Response (CR).
Business Analyst - CFPB Candidates shall work to support requirements for Program Support and provide a wide variety of artifacts to support project execution, including business cases, requirements, training content, system specifications, proposals, analytical reports, and various related deliverables. The Business Analyst will work closely with the Senior Management Analyst and business SMEs in developing operational plans, creating artifacts in support of project deliverables, and providing advice and guidance on a variety of business analytical processes and business transformation solutions.
Responsibilities of the Budget Analyst include, but are not limited to, the following:
- Work with project teams to interpret program and business needs, and translate those needs to people, process, or technology goals.
- Collaborate with project teams to define and document program requirements as they relate to CR roadmap projects, and ensure program requirements are defined and accepted.
- Collaborate with project managers and other project SMEs to present choices and impacts for key business requirements, and frame choices for project sponsors and teams to help with focused decision making.
- Gain an understanding of the CR’s strategic objectives, impacted business unit needs, and any cleared project overview documentation; and assist in developing performance measures to determine if those objectives are achieved.
- Support the creation of and/or create artifacts in support of project deliverables; this includes defining processes, and/or software requirements for program initiatives by documenting standard operating procedures.
- Work with the CR’s Business Transformations Solutions (BTS) team to identify gaps between current and target architectures that provide input to the CR Roadmap, including the identification and scoping of improvement initiatives.
- Work with BTS lead to socialize and clear requirements of the Bureau’s Technology and Innovation CR.
- Participate with the CR’s Change Management lead in planning OCM activities associated with projects on the CR Roadmap, including the identification of adoption goals and tracking methodologies.
- Support the execution of change management plans by drafting communications for project and portfolio sponsors with the Senior Management Analyst.
- Assist the PMO’s ability to quantify the aggregated impact of benefits implemented across the CR roadmap and improve communication of aggregated benefits at CR roadmap quarterly health check
- Assist in conducting quarterly quality assurance review to ensure the all required project documentation has been developed across the portfolio, and that records in accordance with portfolio standards.
- Recommend performance measures, control mechanisms, and quality standards for projects on the Consumer Response roadmap.